Avaya repositions itself as cloud provider for unified communications

Avaya repositions itself as cloud provider for unified communications

Unified communications vendor Avaya is rebranding its whole communications portfolio below the Avaya OneCloud title, successfully positioning itself as a cloud providers supplier.

Avaya OneCloud spans the whole Avaya product line, which is targeted on contact-center-as-a-service (CCaaS), unified-communications-as-a-service (UCaaS), and communications-platform-as-a-service (CPaaS). Avaya presents a spread of operational, consumption and industrial fashions that may be deployed on-premises in addition to by Avaya’s personal and public cloud choices.

“Global organizations increasingly rely on us as they adapt to a work-from-anywhere world, and we are delivering our offerings in a more impactful way,” stated Simon Harrison, Avaya senior vp and chief advertising officer, in a press release. “Avaya OneCloud enables them to consume and deploy apps in the way they want, to achieve their ambitions and build their brands through improved experiences.”

Avaya is a by-product from Lucent Technology. It was bought by a personal fairness agency in 2007, which left it with numerous debt. The firm went into Chapter 11 chapter safety in 2017, after which it offered off its {hardware} enterprise and emerged from Chapter 11 as a public firm. Since then it has been centered on three core traces of enterprise.

Avaya OneCloud CCaaS gives buyer and workforce engagement options to attach a number of touchpoints – together with voice, video, chat, messaging, and social – whereas leveraging AI, insights, information and sources from throughout a corporation.

Avaya OneCloud UCaaS gives unified communications and workforce collaboration features for workers to satisfy, message and collaborate.

Avaya OneCloud CPaaS gives an API for constructing communications-enabled purposes with a platform that helps SMS, MMS, voice, messaging, and digital channels.

Avaya has twin choices within the communications sector: Avaya Cloud Office and Avaya Spaces. Cloud Office was licensed from RingCentral in late 2019 as a result of Avaya did not have a aggressive providing. It got here out with Avaya Spaces earlier this 12 months.

Office is a full PBX with telephony options, whereas Spaces is a video collaboration/assembly/shared activity providing with some telephony options. Both are offered below the UCaaS banner.

OneCloud is obtainable as an on-premises providing or by Avaya’s personal personal cloud, which is supplied by main colocation providers suppliers like Equinix and Digital Reality Trust. Cloud Office is hosted on Google Cloud.

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